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RMA (Return Merchandise Authorization) Request Form

Use this form to send us a request for RMA number before returning merchandise. Before issuing a RMA number, our technician is likely to contact you to diagnose and trouble shoot any reported problems, if any. This technical support may eliminate some possibilities of installation and setup problems, because most products were fully tested before shipping from Kingli.

Please make sure to leave your e-mail address, phone, or fax number that we can contact to solve your problems.

Return Policy

Please select the product you want to return: (multiple choices OK)

Description of products/models: (list them for multiple items)

Enter your name :

eMail address for prompt response:

Invoice number AND date:

Description of problems and system configurations when they occurred :
(Problems for each item. List all items in the same order as above)
  

What should be done? (multiple choices OK)
Repair Replacement Upgrade Exchange in kind House Credit Refund (in 30 days?)
(We will review and reserve the right for what actions to be taken according to warranties and return policies of vendors)

Reply to be sent by:
eMail. preferred, faster response fax phone snail mail